At La Tienda del Reina, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you access our online store, built on the Shopify platform.
In compliance with the provisions of Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), you are hereby informed of the following:
PROTECTION OF PERSONAL DATA
I. About this privacy policy
This Policy provides essential information regarding how Palaces and Museums uses your personal data. We may periodically develop new services or offer additional services . If the introduction of these new or additional services results in any changes to how we collect or process your personal data, we will provide you with further information and additional terms or policies. Unless otherwise stated, when these new or additional services are introduced, they will be subject to this Policy. The purpose of this Policy is:
- Ensure that you understand what personal data we collect about you, the reasons why we do so, and with whom we share it.
- Explain how we use the personal data you share with us to provide you with a great experience when you shop on our website.
- Explain your rights and choices regarding the personal data we collect and process about you and how we will protect your privacy.
We hope this helps you understand our commitment to your privacy.
II. Your rights and preferences: We offer choices and control
The General Data Protection Regulation (GDPR) grants individuals certain rights related to their personal data. These rights include:
- Right of access: the right to be informed and request access to the personal data about you that we process;
- Right of rectification : the right to request that we correct or update your personal data when it is inaccurate or incomplete;
- Right to erasure : the right to request that your personal data be deleted;
- Right to restrict: the right to request that the processing of all or some of your personal data be stopped temporarily or permanently;
- Right to object:
- the right, at any time, to object to the processing of your personal data for reasons related to your particular situation;
- the right to object to the processing of their personal data for direct marketing purposes;
- Right to data portability: the right to request a copy of your personal data in electronic format and the right to transmit such data for use in the service of a third party; and
To enable you to easily exercise these rights and register your preferences regarding how La Tienda del Reina uses your personal data, we provide the following contact address: C / Raimundo Fernández Villaverde, 61 7D 28003 Madrid. You can also do so by email at the following address: online.tiendamuseoreinasofia@palaciosymuseos.com
III. How do we collect your personal data?
We collect your personal data in the following ways:
- When you register on our website: When you register on our website, we collect certain personal data so that you can shop on it, such as your email address, date of birth, gender, and country.
- Through purchase on the website: When you buy on our website, we collect personal data such as email, name, ID , in order to invoice you for said purchase.
IV. What personal data do we collect from you?
The personal data we collect when you register on our website is as follows:
NAME, ADDRESS, TAX IDENTIFICATION NUMBER AND EMAIL
V. What do we use your personal data for?
The personal data we collect when you register on our website is used to send you advertising related to our products and services by any means (mail, email, or telephone) and to invite you to events organized by the company. We also process the information you provide to deliver the requested service and, if you make a purchase using your account, to issue an invoice.
VI. Data Retention and Deletion
The data provided will be kept for as long as the business relationship is maintained or for the years necessary to comply with legal obligations. The data will not be transferred to third parties except where there is a legal obligation to do so. You have the right to obtain confirmation as to whether PALACIOS Y MUSEOS SLU is processing your personal data; therefore, you have the right to access your personal data, rectify inaccurate data, or request its deletion when the data is no longer necessary.
VII. Protect your personal data
We are committed to protecting the personal data of our users. We implement appropriate technical and organizational measures to help protect the security of your personal data. However, please be aware that no system is completely secure. Your password protects your user account, so we recommend that you use a unique and strong password, limit access to your computer and browser, and log out after using the service.
VIII. How to contact us
Thank you for reading our Privacy Policy. If you have any questions about this Policy, please contact our Data Protection Officer at the following address:
The Queen's Shop - Palaces and Museums SLU.
C/ Raimundo Fernández Villaverde, 61 7D
28003 Madrid
Holder
The owner of this website is Palacios y Museos, SLU
CIF: B85810331
Registered in the Commercial Registry of Madrid, volume 26,880, book 203 of Section 8 of Companies, sheet no. M-484436.
Address: C/Raimundo Fernández Villaverde, 61, 7º Dcha, 28003 Madrid.
Contact email: info@palaciosymuseos.com
Rights of access, rectification, cancellation and opposition
You are hereby informed that you may exercise your rights of access, objection, rectification, and erasure by sending a written notification to the person legally responsible for the database. This notification must include a copy of a valid identification document. You can contact us by email at online.tiendamuseoreinasofia@palaciosymuseos.com or by mail to the following address:
THE QUEEN'S SHOP - Palaces and Museums SLU
Raimundo Fernández Villaverde, 61, 7th Floor, Right,
28003 Madrid
Spain
Collection of statistical data
The collection and processing of personal data will have the sole purpose of attending to and managing, in each case, the request made by the User through the website www.palaciosymuseos.com, as well as sending information, through ordinary and electronic channels, about the activities, products and services of La Tienda del Reina. In particular, this purpose may be specified as follows:
- To manage the contractual relationship and its fulfillment and to verify compliance with the General Purchase Conditions that the User has accepted at each time, in relation to their use of www.tienda.museoreinasofia.es.
- To attend to the requests, queries or suggestions that the User may make to La Tienda del Reina.
- Manage the User's advertising preferences and comply with the corresponding legal obligations The Queen's Shop.
Link Disclaimer Policy
Palacios y Museos SLU is not responsible for the content of other websites that users may access through links on its website and states that it cannot, under any circumstances, question or exercise any control over the content of other websites, nor does it guarantee the technical availability, accuracy, reliability, validity, or legality of websites not owned by it that may be accessed through links. Palacios y Museos SLU declares that it has adopted all necessary technical measures to prevent any possible damage to users of its website. Therefore, it is not liable under any circumstances for any damage to the user's computer resulting from internet browsing.
Use of this website
This website must be used in a proper and lawful manner. Users may not take any actions that could negatively impact the website or its content by overloading it or damaging its configuration. It is also prohibited to interfere with the website in a way that prevents other users from accessing it or using it under normal conditions.
Intellectual and Industrial Property
Palacios y Museos is the owner of the intellectual and industrial property rights of the texts, images, databases, graphics, icons, designed products, as well as the means and forms of presentation and assembly of its pages, either by being the owner of these rights or as assignee of the rights of third parties, who have expressly authorized their inclusion on this website.
Reproduction, distribution, or transformation of this content is prohibited without the written authorization of its rightful owners. All rights reserved. In accordance with the Intellectual Property Law, any form of reproduction, distribution, public communication, or use, in whole or in part, of the content of these web pages without the express consent of Palacios y Museos, SLU, is expressly prohibited.
Legal actions
Palacios y Museos, SLU reserves the right to take legal action if it deems it appropriate, for the misuse of its website and content or for non-compliance with the terms detailed in this legal notice.
Law and jurisprudence
The use of our website and contracts for the purchase of products through this website will be governed by the competent legislation.