Free shipping to mainland Spain and the Balearic Islands for orders over 100 euros

Legal notice

PALACIOS Y MUSEOS SLU, responsible for the website, hereinafter the CONTROLLER, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), BOE No. 166, as well as to inform all users of the website regarding the conditions of use.

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other applicable legal provisions.

PALACIOS Y MUSEOS SLU reserves the right to modify any information that may appear on the website, without any obligation to give prior notice or inform users of such modifications, it being understood that publication on the PALACIOS Y MUSEOS SLU website is sufficient.

1. IDENTIFICATION DATA

 

·     Domain name: https://tienda.museoreinasofia.es

·     Trade name: THE QUEEN'S SHOP

·     Company name: PALACIOS Y MUSEOS SLU

·     NIF: B85810331

·     Registered office: Raimundo Fernández Villaverde 61, 7º right.

·     Telephone: (+34) 91 305 93 66

·     E-mail: online.tiendareinasofia@palaciosymuseos.com


2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, as well as its designs, logos, text, and/or graphics, are the property of the CONTROLLER or, where applicable, are used with the express license or authorization of their respective owners. All website content is duly protected by intellectual and industrial property regulations and is registered in the corresponding public registries.
Regardless of their intended purpose, the total or partial reproduction, use, exploitation, distribution, and commercialization of these materials requires prior written authorization from the OWNER. Any unauthorized use will be considered a serious infringement of the author's intellectual or industrial property rights.


Designs, logos, text, and/or graphics belonging to third parties that may appear on the website belong to their respective owners, who are solely responsible for any disputes that may arise concerning them. The CONTROLLER expressly authorizes third parties to link directly to specific content on the website, and in any case, to link to the main website at https://tienda.museoreinasofia.es/. The CONTROLLER acknowledges the corresponding intellectual and industrial property rights of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility on the part of the CONTROLLER, nor any endorsement, sponsorship, or recommendation.
To report any suspected infringements of intellectual or industrial property rights, or any issues with the website's content, please contact us at online.tiendareinasofia@palaciosymuseos.com

 


3. EXEMPTION FROM LIABILITY

The CONTROLLER disclaims any liability arising from the information published on its website provided that it has no actual knowledge that this information has been manipulated or introduced by a third party unrelated to it or, if it does have such knowledge, has acted diligently to remove the data or make access to it impossible.


Use of Cookies

This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to perform certain functions that are considered essential for the proper functioning and display of the site. The cookies used are, in all cases, temporary, with the sole purpose of making browsing more efficient, and they disappear when the user's session ends. Under no circumstances do these cookies themselves provide personal data, nor will they be used to collect such data.

Cookies also allow the server hosting the website to recognize the user's browser, simplifying navigation. For example, they enable previously registered users to access areas, services, promotions, or contests reserved exclusively for them without having to register on each visit. Cookies can also be used to measure audience size, traffic parameters, track progress and the number of visits, etc. In these cases, cookies are not technically essential but are beneficial to the user. This website will not install non-essential cookies without the user's prior consent.

SEE OUR COOKIES POLICY HERE


Links policy

From this website, you may be redirected to content on third-party websites. Since the CONTROLLER cannot always control the content posted by third parties on their respective websites, it assumes no responsibility for such content. In any case, it will immediately remove any content that may violate national or international law, morality, or public order, and will immediately remove the redirection to said website, reporting the content in question to the appropriate authorities.

The CONTROLLER is not responsible for information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks, or any other medium that allows third parties to independently publish content on the CONTROLLER's website. However, in compliance with Articles 11 and 16 of the LSSICE (Spanish Law on Information Society Services and Electronic Commerce), the CONTROLLER makes itself available to all users, authorities, and law enforcement agencies, actively collaborating in the removal or, where appropriate, blocking of any content that may affect or contravene national or international legislation, the rights of third parties, or public morals and order. If a user believes that any content on the website may fall into this category, they are requested to notify the website administrator immediately.

This website has been reviewed and tested to ensure it functions correctly. In principle, its proper functioning can be guaranteed 24 hours a day, 365 days a year. However, the website owner does not rule out the possibility of programming errors or unforeseen circumstances such as force majeure, natural disasters, strikes, or similar events that may prevent access to the website.

IP Addresses

The website servers can automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity log, which allows for the subsequent processing of the data to obtain purely statistical measurements, such as the number of page views, the number of visits to the web servers, the order of visits, the point of access, etc.


4. APPLICABLE LAW AND JURISDICTION

For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish legislation will apply, to which the parties expressly submit, and the Courts and Tribunals of the USER's domicile or the place of fulfillment of the obligation will be competent to resolve all conflicts arising from or related to its use.

Terms & Conditions

Welcome to the Queen's Museum Shop . By accessing and using our website https://tienda.museoreinasofia.es/ and making a purchase, you agree to comply with the following Terms and Conditions. We recommend that you read them carefully before placing an order.

1. General Information

  • This website is managed by La Tienda del Reina , with registered address at C/ Raimundo Fernández Villaverde, 61 7D 28003 Madrid .
  • If you have any questions, you can contact us at online.tiendareinasofia@palaciosymuseos.com .

2. Use of the Website

  • Access to our online store is free and open, although the use of certain services may require registration.
  • The client agrees to make proper use of the website and not to engage in illegal or fraudulent activities.

3. Purchase Process

  • To make a purchase, you must select the products, add them to the cart, and complete the payment process.
  • Upon confirming your order, you will receive an email with the purchase confirmation and shipping details.
  • We reserve the right to cancel orders in case of errors in published prices, lack of stock, or misuse of the platform.

4. Prices and Payments

  • All prices will be billed in Euros (€) even if the contents of your shopping cart are displayed in your local currency. Payment will be processed in Euros at the most up-to-date exchange rate and includes VAT (where applicable according to current regulations).
  • Accepted payment methods will be indicated during the purchase process .
  • For shipments outside the European Union, tariffs, taxes and customs fees will be the responsibility of the customer.

5. Shipping and Delivery

  • Shipping scope: We ship nationally and internationally.
  • Delivery times: Delivery times may vary depending on the destination. Once your order is confirmed, you will receive an email with tracking information.
  • Shipping costs : Shipping costs will be calculated and displayed before you complete your purchase.

Shipments outside the European Union

  • Orders shipped to countries outside the European Union may be subject to tariffs, taxes and customs fees in the destination country.
  • These amounts are not included in the product price or the shipping costs indicated in the store.
  • Any additional charges arising from customs procedures will be borne by the buyer/customer , who will be responsible for paying them to the relevant authorities.
  • We are not responsible for delays caused by customs clearance processes.

6. Returns and Right of Withdrawal

  • The customer has 30 calendar days from receipt of the order to request a return, except for personalized products or products that are not allowed for hygiene reasons (e.g., jewelry, underwear, etc.).
  • Products must be returned in perfect condition, unused and in their original packaging.
  • Return shipping costs will be borne by the customer, except in cases of error or factory defect.
  • Once the return is received , the amount will be refunded using the same payment method used.

7. Warranty

  • All our products come with a 2-year legal guarantee against manufacturing defects.
  • The warranty does not cover damage caused by misuse, normal wear and tear, or improper handling.

8. Responsibility

  • We are not responsible for damages resulting from the misuse of products purchased in the store.
  • We reserve the right to modify the Terms and Conditions at any time, without prejudice to the rights acquired by the customer.

9. Data Protection

  • The personal information provided will be treated in accordance with our Privacy Policy , available on the website.
  • The client guarantees that the data provided is truthful and undertakes to keep it updated.

10. Applicable Legislation

  • These Terms and Conditions are governed by current Spanish and European legislation.
  • In case of conflict, the parties will submit to the courts and tribunals of Madrid, Spain , unless otherwise provided by consumer protection regulations.